RETURNS & REFUND POLICY

Our policy lasts 24 hrs for exchange,If 24 hrs have gone by since you received purchase, unfortunately we can’t offer you an exchange and we don't accept returns for a refund, we only Exchange unused unopened products.You will be charge 30% restocking fees plus shipping and the balance is applied if product is returned For Exchange.

To be eligible for an Exchange , your item must be unused and in the same condition that you received it. It must also be in the original packaging.And we will charge you 30% restocking fees and shipping fees.

 

 

 

Additional non-returnable items: 

Gift cards 

Downloadable software products 

Some health and personal care items

Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

Any item that is returned more than 24 hrs after delivery

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of exchange or store credit. 

If you are approved, then your store credit or Exchange will be processed and a credit will automatically be applied to you.

If you’ve done all of this and you still have not received your store credit yet , please contact us at info@whitenicious.com.

Sale items (if applicable) 

Only regular priced items will get store credit , unfortunately sale items cannot be refunded.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@whitenicious.com 

Ship your item (s) to: 

766 Hampshire rd,unit B, 

Thousand oaks,ca,91361.

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will give store credit to the gift giver and he will find out about your return.

Shipping 

To return your product, you should mail your product to: 

766 Hampshire rd,unit B, 

Thousand oaks,ca,91361.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.